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How Jiji Live Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care on Jiji Live. This policy explains what we collect, why we collect it, and how you can request changes — access and eligibility depend on your local law and eligible regions.

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PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or delete the personal data we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Live Chat Start a chat from the lobby — available during active support hours for account and privacy queries.

Email Support Send your privacy request to our support address. Include your account email and the specific data you want reviewed or removed.

Help Centre Our help pages cover data access steps, cookie settings, and how to submit a formal deletion request for your account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on Jiji Live. Here is what that looks like in practice — from the moment you deposit via bKash to the day you close your account.

Encrypted Connections

All data between your device and our servers travels over SSL. This covers login, payment confirmation, and account updates — whether you are on mobile or desktop.

Payment Data Handling

bKash, Nagad, and Rocket transaction references are stored in encrypted logs. We do not store full wallet PINs or card numbers at any point in the process.

Retention and Deletion

We keep your account data while your account is active and for a period after closure as required by applicable rules. You can request deletion by contacting support with your account email.

Access and Correction

You have the right to request a copy of the data we hold on you, correct inaccurate details, or ask us to restrict how we use your information. Submit your request through live chat or email.

What We Collect and Why It Matters

Jiji Live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process payments — your name, contact details, and the wallet numbers you use for bKash, Nagad, or Rocket deposits and withdrawals. Device data such as your browser type, IP address, and

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session activity helps us detect unusual access and keep your account secure. We do not sell your personal data to third parties. Payment transaction records are retained as required by applicable financial regulations, and we hold them only as long as necessary for that purpose. If
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you use Rocket or Nagad for a withdrawal, the transaction reference is logged against your account for verification and dispute resolution. Cookie data from your sessions helps us remember your lobby preferences and language settings — you can clear these through your browser at any time.
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Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how personal information is handled on Jiji Live. If your question is not covered here, contact support directly.

We collect your name, contact details, and the wallet information you provide for bKash, Nagad, or Rocket payments. Device and session data is also logged for security purposes.

We do not sell your data. We may share it with payment processors like bKash or Nagad to complete transactions, and with regulatory bodies where local law requires it.

Contact our support team via live chat or email with your registered account address. We will locate your records and respond within a reasonable timeframe as required by applicable rules.

Yes. Submit a deletion request through live chat or email. We will remove your data except where retention is required by financial regulations covering your transaction history.

Transaction references are held in encrypted logs tied to your account. We retain these for verification and dispute resolution purposes, in line with applicable financial record-keeping requirements.

We use session cookies to remember your lobby preferences and language settings. You can clear or block these through your browser settings at any time without losing your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Jiji Live Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Encrypted Connections

Payment Data Handling

Retention and Deletion

Access and Correction

Common Questions About Your Data

01 What personal data does Jiji Live collect when I open an account?

02 Does Jiji Live share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask Jiji Live to delete my account data?

05 How are my bKash and Nagad transaction records stored?

06 What cookies does Jiji Live use and how do I control them?

Privacy Policy

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