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What Governs Your Account on Jiji Live

Your use of Jiji Live is subject to these terms and the laws of your local jurisdiction — access and eligibility depend on whether online gaming is permitted where you are.

Jurisdiction-dependent accessAccount holder responsibilitiesPayment and withdrawal conditionsData handling and privacyPolicy update notices
Jiji Live What Governs Your Account on Jiji Live
LEGAL CONTACT

Reach Us About Policy Questions

If you have a question about how these terms apply to your account, or you need to raise a dispute, our support team handles policy queries directly. You can reach us through live chat, email, or by submitting a request through your account dashboard — responses cover account status, transaction records, and eligibility questions.

Live Chat Open the chat widget from your account dashboard for real-time help with policy or account questions during support hours.
Email Support Send detailed policy or dispute queries to our support address. Include your registered account details so we can locate your record quickly.
Account Dashboard Log in and use the Help section to submit a formal request. This creates a tracked record of your query and our response.
HOW WE HANDLE DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Your registration details are stored with encryption, and access to your account requires the OTP verification step tied to your registered mobile number. We retain transaction records — including bKash, Nagad, and Rocket payment history — for the period required by our operational and legal obligations. You have the right to request a copy of the data we hold on you, or to ask for corrections, by contacting support through your account dashboard.

Encrypted Account Storage

Your personal details and payment records are stored with encryption. We do not share your data with third parties outside of what is required to process your transactions.

OTP Account Access

Every login is verified through a one-time password sent to your registered mobile number, adding a layer of protection against unauthorised access to your account.

Data Retention Policy

We keep your account and transaction data for the period our legal obligations require. After that period, data is deleted or anonymised in line with our internal retention schedule.

Your Data Rights

You can request access to, correction of, or deletion of your personal data by contacting our support team through the Help section of your account dashboard.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work in practice.

Access depends on whether online gaming is permitted under your local law. You are responsible for confirming that your use of the platform is lawful in your jurisdiction before registering.

Accounts found to be accessing the platform from a restricted region may be suspended. Any balance held may be subject to review before a withdrawal is processed, in line with our terms.

Contact support through your account dashboard with your transaction reference. We review bKash, Nagad, and Rocket payment records and aim to respond with a resolution path promptly.

Yes. Submit a data access request through the Help section of your account dashboard. We will confirm the data we hold and provide it within the timeframe our policy requires.

We publish updates on this page and may notify you via your registered contact details. Continuing to use your account after a change is posted means you accept the revised terms.

You must meet the minimum legal age for online gaming in your jurisdiction. We may request verification documents at any point to confirm eligibility, and accounts that cannot be verified may be closed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.